Good communication is your key to customer satisfaction
Customer Relationship Management (CRM) communication tools are an integral part of any organisation that wants to streamline its customer service, sales and marketing efforts. These tools not only help companies manage their customer interactions, but also provide valuable insights into customer behaviour, preferences and needs.
Why building authentic relationships matters
Building authentic relationships with customers is a critical aspect of any business. It is about making a real connection with customers, understanding their needs and delivering value that exceeds their expectations. Communication is not just about selling products or services, it is about building trust, loyalty and long-term engagement.
Omnichannel Communication
Support Portal
The support portal enables fast communication with customers, resulting in higher customer satisfaction. It provides a simple and efficient user interface for creating and updating tickets and adding attachments.
Emails
The email tool gives you the ability to create and send visually appealing emails, including a visual HTML editor, image library, surveys, statistics and more, all from within your CRM.
Automated Communication
Automated communication tools make post-sales communication and marketing easier by allowing you to create standard visual emails and schedule their automatic sending to a certain group of customers.
Surveys
The Survey module helps companies gather feedback from customers to improve their CRM strategy. The tool provides customisable surveys to gather insights on product satisfaction, service quality and overall customer experience.
Forms
Ready to take your WordPress website to the next level? Our customisable website forms allow you to collect valuable information directly from your visitors. Whether it’s lead generation, feedback collection or event registration, our user-friendly forms make it easy.
Contact Center
The Contact Center family provides an easy-to-use solution for managing inbound and outbound calls and SMS. Take control of your communications and make life easier for your agents with features such as call groups, call monitoring and communication history.