Contact Center call system – seamless communication in simple package
With CRM-service Contact Center (CC) you can take your customer communication to the next level. CRM-service Contact Center call system gives you an opportunity to make both inbound and outbound calls. This and the ability to send SMS and get the necessary information straight to your CRM make the Contact Center a powerhouse you should not underestimate.
Elevate your customer communication
Imagine effortlessly staying in touch with your customers while seamlessly integrating data into your CRM. Having everything in one place streamlines your operations, making your journey smoother and more efficient. Our Contact Center call system isn’t just software. It elevates customer experiences, boosts agent productivity and drives growth.
Contact Center Highlights
Mobile Use and SMS
Navigating our platform is a breeze. Our intuitive user interface ensures that agents can focus on what matters most: delivering exceptional service. No more confusing menus or hidden features—just straightforward usability.
Advanced Management Settings
Customise the system to fit your business needs. Set up call groups, define custom fields, and configure business hours. We believe in empowering you with the tools to optimise your operations.
Inbound and IVR
Make it easier for your customers. Our skill-based routing directs calls straight to the right skilled agent. For example, “Choose 1 for English, 2 for Finnish…”—seamless and efficient.
Call Queueing and Forwarding
No more frustrated customers waiting endlessly. Our call queueing system ensures efficient call distribution, minimising hold times. Calls are automatically forwarded when agents are unavailable.
Callbacks and Call History
Missed a call? No problem! Our callback feature allows customers to request a return call at their convenience. Plus, you can access call history and optional recordings so nothing goes unnoticed.
Know who’s calling
Know who is on the line before they say a word. Our system identifies callers, allowing agents to personalise interactions. Save contacts directly within the system—no more switching between applications.